You have the right to return and a refund on all purchased products. This right lasts until fourteen (14) days after the day on which you (or a person indicated by you) acquires physical possession of the products (The day delivery signature was obtained). However, in the case of fabrics, if there was no samples ordered prior to ordering the fabric then a surcharge of 15% will be applied including any delivery/collection charges. Also if a product has been damaged through washing, ironing or any other way then the return/refund policy becomes void. We urge all customers that are ordering fabric to request samples first as images on the website are not always a true reflection. All returns will incur the full amount of costs involved in returning i.e. delivery.
If you wish to exchange your products, your exchange will be treated as a return, you will be refunded in accordance with this clause and you should place a new order for the replacement products.
To exercise your right to cancel, you must inform us of your decision to cancel by using the contact online email made available for this purpose.
Please state that you wish to exercise your right to cancel. Please be aware that only one cancellation/return can be made per order so be sure to check all constitutes of your order and that you are happy with the whole. You must submit the form or send your message before your right to cancel expires. We will send you an acknowledgement of your cancellation via email. Please keep the confirmation of any email to demonstrate the date when you sent it.
All products must be returned to us unused (although you may handle the products to the extent that it is necessary to establish the nature or characteristics of the products), together with all original packaging and tags attached to the products.
Once we have received your cancellation email and cancellation has been accepted we will send you an email. Please check your inbox periodically for our email. All returned products not complying with our return policy will be returned to you without refund.
Your refund will be processed and paid no later than fourteen (14) days after we receive the returned products from you. We may withhold reimbursement until we have received the products back from you, or you have supplied evidence that you have sent the goods back (whichever is the earliest).
If you cancel before the goods are delivered, then your refund will be paid no later than fourteen (14) days after the day on which you cancelled your order.
Your refund will be paid using the same method of payment as was used by you to pay for the order.